FREQUENTLY ASKED QUESTIONS


I just placed and order. When can I expect my goods?

Unless noted as a made-to-order item, all orders will ship from my studio via UPS ground within 3 - 5 business days. A tracking number will be sent by email when your order has shipped. Packages will take 1 - 5 business days to arrive after they have shipped. 

Made-to-order items can take up to 4 - 5 weeks for delivery. Please email hello@juliaelsas.com for more information or if you require expedited or international shipping.

Can I change the cord color or length of my necklace before it's shipped?

Yes! Email me with your color and/or length request before placing your order.

What is your return policy?

Please choose carefully when placing your order as all sales are final. I do my best to photograph each item accurately, but due to computer monitor variations, the color on your monitor might slightly vary from the color on mine. 

In the unlikely event that your item arrives damaged, please email me within 48 hours of delivery to discuss replacement or refund options. 

 

Do you take custom orders?

Absolutely! Email me at hello@juliaelsas.com or fill out the contact form with your project idea and your deadline.