FREQUENTLY ASKED QUESTIONS
I just placed an order. When can I expect my goods? Can I pick up in Brooklyn?
Unless noted as a made-to-order item, all orders will ship from my studio via UPS ground within 3 - 5 business days. A tracking number will be sent by email when your order has shipped. Packages will take 1 - 5 business days to arrive after they have shipped.
Made-to-order items can take up to 6 - 8 weeks for delivery. Please email hello@juliaelsas.com for more information or if you require expedited shipping or if you want to schedule a Brooklyn pick up.
The wall hook / vase / menorah I want is sold out! Will you restock?
All sold out and made-to-order wall hooks can be pre-ordered and will take a minimum of 3-4 weeks to make and ship. Glaze can be mixed and matched if you want to order a wall hook in a different glaze color than pictured.
Check out my ARCHIVE page to see past tube vase styles. Most of my past vase styles can be mixed and matched and made to order.
Depending on my studio schedule and order quantity, custom orders can take up to 6-8 weeks to complete and ship. Email me at hello@juliaelsas.com to inquire about custom orders.
How are my goods packed?
In an effort to reduce waste, all ceramics are packed with recyclable paper and cardboard. The packing peanuts included in your order are ECO peanuts, which are 100% biodegradable and dissolve in water. Please reuse or recycle the packaging materials.
Do you ship outside of the U.S.?
I am happy to send you a quote for international shipping. Email your mailing address and the item(s) you are interested in purchasing to hello@juliaelsas.com. Any additional customs or duties charges are the responsibility of the recipient.
What is the best way to install my ceramic wall hooks?
Contrasting colored powder-coated screws and anchors are included for wall hook installation. When installed into a stud or with provided anchors into drywall, mounted wall hooks can hold up to 5 lbs.
To install wall hooks into drywall using anchors:
Measure and mark placement of the anchor holes. Pre-drill holes into drywall and hammer anchor into hole. Align wall hook hole with the drywall anchor. Secure the wall hook with the provided screw into each anchor. Screwdriver recommended for finishing installation. Do not over tighten.
While wall hooks are very sturdy, they are ceramic and can break with over tightening.
Check out my instructional video here.
What is your return policy?
Please choose carefully when placing your order as all online sales are final. I do my best to photograph each item accurately, but due to computer monitor variations, the color on your monitor might slightly vary from the color on mine.
In the unlikely event that your item arrives damaged, please email me within 48 hours of delivery to discuss replacement or refund options.
I do not do returns or replacements of products purchased from one of my stockists.
Do you take custom orders, work collaboratively, or offer wholesale?
Custom orders and wholesale orders depend on work load and project/brand compatibility. I love working with artists, musicians, independent designers, and small brands. Email me at hello@juliaelsas.com or fill out the contact form with more information about your request. Check out some of the custom projects I have done here.